Fraudsters use stolen details to make bogus Thomas Cook refund claims

A grounded Thomas Cook jet
Genuine victims' details hijacked by scammers Credit:  Phil Noble/ REUTERS

Thomas Cook customers should beware fraudsters who are already using stolen information to submit fake claims, the airline regulator has warned.

Scammers have been harvesting genuine claimants’ information by cold calls and websites pretending to offer help with handling refunds. 

The Civil Aviation Authority (CAA) set up a refund website on Monday, and has warned that this information is already being submitted by criminals posing as real victims.

Thomas Cook went into liquidation in late September, and the CAA is expecting claims from 360,000 former customers.

A CAA spokesman said it had “taken urgent action in response to what we believe is attempted fraudulent activity in relation to refunds...

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